FAQ
What is the turnaround time on orders?
The Little Rose Shop partners with production and fulfillment centers for various products. Some items are ready to ship (within 1-3 days of ordering). Other items (minky blankets, mugs, and shirts) are made to order and require up to 10 days of processing time prior to shipping. Please view individual listings for information on turnaround time.
How do I cancel, return, or exchange an order?
Please refer to our cancellation and return/exchange policies.
Do you ship internationally?
Unfortunately, we do not ship internationally at this time.
I need to cancel my order, change the shipping address, or edit the items in my order
We have a very limited window of time (about 30 minutes) to make any changes after an order has been placed. Our small team works hard to get to our customer messages quickly, but we are not always able to make these changes after orders are placed.
Do you offer discounts?
We love to run sales for holidays and/or Liturgical seasons! Be sure to sign up for our email list if you want to be in the know for all sales!
The item I want is out of stock, is it coming back?
Usually, yes - but not always with the same design! Be sure to check the product listing for a waitlist you can join!
My order is lost or arrived damaged
If you purchased the optional Rose Shipping Protection during checkout, we are happy to help resolve these problems. Simply email us at hell@thelittleroseshop.com with your order number.
If you did not purchase the shipping protection, we are unable to replace lost orders or items that arrived damaged during transit. We highly recommend filing a claim directly with USPS for lost or damaged items. You can start the process on their website: https://www.usps.com/help/missing-mail.htm, or by visiting your local post office with your tracking information.
Do you do donations? How can I request one?
Please see this page for more information about donations.