Refund policy
We want you to be completely satisfied with your purchase! If you need to return an item, please review our return policy below.
Damaged or Incorrect Items
We take great care to ensure your order arrives in perfect condition! If your item is damaged, defective, or incorrect, please contact us within 7 days of delivery at hello@thelittleroseshop.com. We will provide a resolution, which may include a replacement or refund if the Little Rose Shipping Protection was purchased with the order.
Returns
- Returns are accepted within 30 days of receiving your order.
- Customers are responsible for return shipping costs.
- There will be a 5% restocking fee
- Exchanges are not available. If you need a different size or design, please return the item for a refund or store credit and place a new order. (This method is actually must faster for you to get the correct item than an exchange process).
- Items must be unused, unwashed, and in original condition, with all packaging intact.
How to Initiate a Return
To start a return, visit our return portal and follow these steps:
- Enter your order number and email to find your order.
- Select the items you wish to return and choose a return reason.
- Print your return label provided through the portal.
- Ship your items back using the label.
Refunds & Store Credit
- Once we receive and inspect your return, we will process a refund to your original payment method or issue store credit.
- Refunds are processed within 5-7 business days after approval.
- Original shipping fees are non-refundable.
FAQ
❓ How do I start a return?
Log into your customer account, select the order, and follow the return instructions. Once approved, you’ll receive return shipping details.
❓ Can I exchange an item for a different size or design?
No, we do not offer direct exchanges. Instead, return the item for a refund or store credit and place a new order.
❓ Do I have to pay for return shipping?
Yes, customers are responsible for return shipping costs unless the item is damaged or incorrect.
❓ How long does it take to process my return?
Once we receive and inspect your item, we will process your refund within 5-7 business days.
For further assistance, contact our support team at hello@thelittleroseshop.com. We’re happy to help!